FAQ Help Center
How can I get a quote?
Choose the style
Please provide a product link or product image to confirm the style.
Choose the size, base material
Confirm the length x width x height of the style and the material requirements.
Determine the number of units
It is recommended to make samples or bulk orders starting from 50 pieces.
Choose your preferred shipping method
Delivery time has a certain impact on the price. If the quantity you need is limited, then it is cheapest to place an order during the time when our products are produced in bulk. I need you to provide the urgency of the delivery required to determine whether it can be mass-produced with our production plan.
Choose the delivery time
Do you have your own freight forwarder? Do you choose EXW, FOB, or DDP?
Destination country:
Postal code:
Other shipping options (including batch shipping, etc.) are available
Production related
How is the production quality?
Compared with other suppliers, we have a total of 4 quality inspections, and the process is strictly controlled. From raw material processing and bending, painting and polishing, assembly, packaging, every link of production is inspected.
Can I buy samples before placing an order?
Of course! We have a variety of sample types for different purposes. Whether you want to test the size of tables and chairs, or want to verify the color and material, we can meet your needs.
Do I need to send my products to you to create the structural design?
Yes, we must have your product to design a design that has been structurally tested. Without your product, it is difficult to create a perfect fit without using your product for testing.
What materials are your outdoor furniture mainly made of?
weather-resistant aluminum alloy, which is durable and rust-proof; high-quality teak, with beautiful natural texture and excellent corrosion resistance; and specially treated rattan materials, which are soft, comfortable and environmentally friendly. These materials can adapt to different outdoor environments and provide you with a long-lasting use experience.
Factory and delivery related
Can I visit your factory?
You are welcome to make an appointment to visit our outdoor furniture factory. You can contact our customer service in advance to inform your visit intention, expected number of visitors and time. We will arrange a suitable visit itinerary for you to let you have a deep understanding of our production process, product quality control process, etc.
What is the delivery time for outdoor furniture?
In general, spot products are shipped within 5 working days after the order is confirmed. For customized products, the delivery period will vary depending on the complexity of the customization and the order quantity, usually around 4 to 8 weeks. We will communicate with you in time about the delivery time after you place an order, and try our best to ensure on-time delivery.
How can we ensure the quality?
We always conduct pre-production samples before mass production; we always conduct final inspection before shipment; after shipment, we provide a 2-year warranty for all outdoor furniture. During the warranty period, if the product has non-human quality problems, such as material defects, workmanship defects, etc., we will provide you with unconditional returns. However, if the damage is caused by force majeure factors such as improper use, natural disasters, etc., it may not be covered by the warranty, and the specific situation needs to be judged based on actual inspection.
Does your outdoor furniture meet environmental standards?
Our outdoor furniture is produced in strict accordance with relevant environmental protection standards. In terms of material selection, environmentally friendly and sustainable raw materials are preferred. Energy conservation, emission reduction and waste treatment are also emphasized during the production process to ensure that the products are environmentally friendly and also protect the health and safety of users.
Factory and delivery related
What payment methods do you accept?
We accept payment by credit card, debit card, or bank/wire transfer. For bank transfers, you must cover all bank charges from the transfer, which can include your bank’s processing fees and international bank transfer costs.Failure to make payment in full can cause production to be delayed. Please also be sure to email us a payment confirmation slip/screenshot when the transfer has been made.
What are the payment terms?
Payment can be made anytime, but please note that we only start production once payment has been received.
How do I file a complaint?
For all issues and complaints, please email yinmaowei@fsoutdoorhom.com
Please describe your complaints in detail,and if relevant, attach any photos/videos you may have so that we can investigate. We’ll get back to you as soon as we can!
What is your after-sales policy?
After shipment, we provide a 2-year warranty for all outdoor furniture. During the warranty period, if the product has non-human quality problems, such as material defects, workmanship defects, etc., we will provide you with unconditional returns. However, if the damage is caused by force majeure factors such as improper use, natural disasters, etc., it may not be covered by the warranty, and the specific situation needs to be judged based on actual inspection.
How to assemble outdoor furniture?
